Tell your employees what is happening and why. For example, you can say something as simple as “We are conducting an employee survey to gauge employee satisfaction after our business merger. " Make sure you reassure your employees that the survey is confidential. Tell your employees how you’ll use the results. For example, you can say “We’ll use your responses to reorganize how you work with your supervisors. " Give your employees a deadline and tell them where to turn in their surveys. Make sure you set up a confidential place for turning in their surveys. A common area is best, like a breakroom or near the time-clock.
Make sure you tell your employees that they can complete their surveys on company time. They’ll be more likely to complete it if they know they can take some time to do it at work than if they have to take it home.
Even just following up and thanking your employees for their time and feedback shows that you appreciate them filling out the survey.
For example, you can ask questions like “My supervisor resolves customer conflict quickly” and then offer scale answers. Give them 5 bubbles in a horizontal line, and place “Strongly disagree” above the bubble all the way to the left and “Strongly agree” above the bubble all the way to the right.
For example, instead of wording a question that says “We do a good job of resolving conflicts in my department,” word it so it says “We do a poor job of resolving conflicts in my department. "
If you do have to ask demographic questions, limit how many you include. Three is the absolute most you should use.
